Shipping policy

Shipping Policy

Thank you for shopping with Modern Pampering. Below you will find our shipping terms, handling times, and delivery details.

1. Order Processing Time

  • All orders are processed within [1–3 business days] (Monday through Friday, excluding major holidays).

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • During peak seasons, sales events, or product launches, processing times may extend to [3–5 business days]. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout based on package weight and destination.

Shipping Option Estimated Transit Time Cost
Standard Shipping (USPS / UPS Ground) 7–10 business days $5.99 (Free on orders over $49)
Expedited Shipping (USPS Priority / UPS 3-Day) 2–3 business days $9.99
Express Overnight 1–2 business days Calculated at checkout

Note: Transit times are estimates provided by shipping carriers and are not guaranteed. Unexpected weather delays or carrier bottlenecks are outside of our direct control.

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive an automatic Shipment Confirmation email containing your tracking number(s).

  • Tracking information may take up to 24–48 hours to update on the carrier's website after the label is generated.

4. Warm Weather & Temperature-Sensitive Shipping (Optional)

If your order contains delicate or heat-sensitive products (such as butters or creams):

  • We recommend retrieving packages promptly from outdoor mailboxes or porches to prevent softening or melting.

  • Orders shipped during warmer months may only ship Monday through Wednesday to avoid sitting in carrier transit hubs over the weekend.

5. Incorrect Shipping Addresses

Please double-check your shipping address before placing an order.

  • We cannot modify the shipping address once an order has shipped.

  • If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer is responsible for any re-shipping fees.

6. Lost, Stolen, or Damaged Packages

  • Damaged in Transit: If your package arrives visibly damaged, please take clear photos of the packaging and items and email us within [48 hours] of delivery at modernpampering@gmail.com

  • Marked as "Delivered" but Missing: If your tracking indicates the package was delivered but you cannot locate it:

    1. Check surrounding areas, porches, and with neighbors.

    2. Allow 24 hours (carriers occasionally mark packages delivered prematurely).

    3. Contact your local post office or carrier depot directly with your tracking number.

    4. If still missing, reach out to us at modernpampering@gmail.com

Contact Us

If you have any questions regarding your shipment or order status, please contact us at:

  • Email: modernpampering@gmail.com